FAQ

How long will shipping take?

You can check out all of our shipping info on the Shipping & Returns page.

What is the difference between Premier Satin paper and Canson Rag paper?

Premier Satin paper has a semi-glossy finish, while Canson Rag 310gsm has a completely matte finish. Canson Rag paper helps preserve the true colours of the photograph slightly better, due to its higher quality, textured cotton rag finish and archival paper properties. Both types of paper will print and frame beautifully.

Do the prints come framed?

No, all of our prints are unframed. We encourage all of our customers to shop locally for frames so as to reduce the overall carbon footprint!

Do the prints come with a white border by default? 

Yes, all prints come with a white border by default. When you order a print in, for example, an A3 size, the size of the photo will be A3 with an additional 5mm white border around it. This makes it easy to frame with a mount, and protects the edges during the shipping process. However, if you plan on framing without a mount and wish for the print to be "full bleed" (no border), then let us know in your order notes or flick us an email!

How do you clean up 1 kilo of trash per 1 print?

Keloh is committed to reducing our planet's overwhelming ocean pollution by removing 1 kilo of trash from our oceans for every print sold. When you buy a print, part of the proceeds go to conducting beach clean-ups, investing in proper waste management solutions and educating local communities in Bali about the consequences plastic pollution. You can learn more about our sustainability efforts here.